About the “Windows Update error 8007000E” error

The following information on this error has been compiled by Coopoint Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.

Description and Symptoms

While trying to retrieve, download or install Windows Updates for your computer via Windows Update, you may see an error code 8007000e. This error is always accompanied by an error message which usually states that Windows could not search for new updates, Windows Update failed to install some updates for your computer, or Windows Update encountered an unknown error.

Windows Update

Windows could not search for new updates

An error occurred while checking for new updates for your computer.


Error(s) found:

Code 8007000E        Windows Update encountered an unknown error.
                     Get help with this error

Most recent check for updates:    11/12/2018 at 6:43 AM
Updates were installed:           07/08/2018 at 6:11 AM.  View update history
You receive updates:              For Windows and other products from Microsoft Update

Get updates for other Microsoft products. Find out more

Causes of this Error

There can be many events which may have resulted in the system files errors includes:
  • The installed anti-virus/malware program and firewall that blocks installation of updates.
  • Accumulated junk files with live threats.
  • Corrupt system files.
  • Corrupt software distribution folder.
  • Virus/malware infection that blocks installation of updates.
  • Internet connectivity issues.

Fixing “Windows Update error 8007000E” on Windows

Here are also quite a few possible solutions to the problem. The following are some of the most effective solutions that you can use to try and get rid of this error.
Fix #1: Run Windows Update Troubleshooter
You can download and run the Windows Update Troubleshooter to automatically diagnose and resolve any issues regarding Windows Update. Here is how to do it:
  1. Click here to download the Windows Update Troubleshooter.
  2. Double-click the downloaded file (WindowsUpdate.diagcab) to run the troubleshooter, and then click Next. (Note: If your current operating system is Windows 7, you just need to wait until the troubleshooter finishes the process and shows you the process result. If your current operating system is Windows 8 or Windows 10, you may need to follow the steps below.)
  3. If there is a more recent version of Windows Update troubleshooter available, click to run it.
  4. In the new version of Windows Update troubleshooter, click Next. The troubleshooter will check the available updates for your machine.
  5. Click Apply this fix to start the update process in the background immediately.
  6. Restart your computer and try performing the Windows update again. If it still doesn’t work, please try the next fix.
Fix #2: Rebuild the SoftwareDistribution folder
The SoftwareDistribution folder (C:\Windows\SoftwareDistribution), is the location where Windows store the Windows Updates. Sometimes this folder is corrupted and you have to re-create it, in order to download and install updates from scratch. To rebuild the “SoftwareDistribution” folder follow the steps below:

Step 1: Stop Windows Update Service.

  1. Open Windows Services control panel to do that: Press Windows + R keys to open the run command box. In the Search box, type: services.msc & click OK. (Accept the UAC warning if appears).
  2. In Services control panel locate the Windows Update service.
  3. Right-click on Windows Update service and select Stop.

Step 2: Delete the SoftwareDistribution folder.

  1. Open Windows Explorer and navigate to: C:\Windows folder.
  2. Find and delete the SoftwareDistribution folder (or rename it. e.g. to “SoftwareDistributionOLD”).

Step 3: Start Windows Update Service.

  1. Now go back to Windows Services control panel.
  2. Right-click on Windows Update service and select Start.
  3. Try to check for Updates again.

Fix #3: Disable both anti-virus/malware and firewall programs
Consider disabling both the installed third-party anti-virus/malware program and the in-built firewall program that can interfere with the installation of updates because of internal system conflicts. Perform the following steps to disable firewall.
  1. Click Start.
  2. Type firewall.cpl in the search box.
  3. Click on Windows Firewall.
  4. Click Turn Windows Firewall Off.
  5. Press OK.
  6. Try Updating your windows now.
(Note: You should not get error 8007000e if firewall was the problem. Just remember to turn both programs ON to protect your computer in case the method works.)

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