About the “Windows Update error 80073712” error

The following information on this error has been compiled by Coopoint Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.

Description and Symptoms

When trying to install windows updates, you may keep getting the error 80073712 that means your operating system failed to successfully update an application on your device.

Causes of this Error

The error 80073712 is usually caused either by:
  • some missing or damaged files
  • an incomplete installation/uninstallation of software
  • the Windows component store is corrupt

Fixing “80073712” on Windows

Here are methods that have helped you resolve the error 80073712. You may not need to try them all, just work your way down the list until everything’s working again.
Fix #1: Run Windows Update Troubleshooter
  1. Press Windows key + X, click on Control Panel.
  2. Select Category, choose Large or Small icons.
  3. Select Troubleshooting, in the left pane, click on View all.
  4. Locate Windows Update and select it to open the Windows Update Troubleshooter.
  5. Follow the on-screen prompts to resolve your problem.
  6. Restart your PC for the changes to take effect and see if the error is fixed or not.
Fix #2: Run the DISM and SFC Tools
  1. Press Windows key + S to open Search, type CMD into it.
  2. Select Command Prompt from the list, right-click on it and choose to run it as administrator to open an elevated command prompt.
  3. You might be asked for confirmation or your administrator credentials, provide everything that is needed to proceed.
  4. Type DISM.exe /Online /Cleanup-image /Restorehealth into your command prompt and hit Enter. The scan may take a while, so be patient. It goes without saying that you are not supposed to abort the process.
  5. Now it is time to use the System File Checker tool: input the sfc /scannow and hit Enter, wait until you get the all-clear to proceed.
  6. You will receive a report on the scan, depending on the message, take appropriate action.
Fix #3: Perform a Clean Boot
  1. Click on the Start , then type msconfig.exe in the Search programs and files box.
  2. When msconfig is seen in the pane above the search box and under Programs, right-click on it, then click on Run as administrator. If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.
  3. Click on the General tab.
  4. Click the Selective startup option.
  5. Remove the check mark in the Load startup items check box.
  6. Click on the Services tab.
  7. Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.
  8. Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK. Click on Restart in the window that opens.
Fix #4: Reset Windows Update components
  1. Press Windows Key + X, click on Command Prompt (Admin)
  2. Type following commands into the command prompt one after
    the other 
    net stop wuauserv
    net stop bits
    net stop cryptsvc
  3. Keep Command Prompt window opened. Rename Windows Update folders. At the command prompt, type the following commands, and then press Enter after each command:
    ren %systemroot%\System32\Catroot2 Catroot2.old 

    ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
  4. Then type the following, commands and then press ENTER after each command:
    net start wuauserv
    net start bits
    net start cryptsvc
  5. Close the Command Prompt window and check if you can install the updates.

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